Installation
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Documents and Downloads
Documents and Downloads
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Frequently Asked Questions
Frequently Asked Questions
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What is the digital door chime feature?
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This feature enables compatibility with the digital door chime adapter. If you are using the digital door chime adapter, you must enable this mode. This mode should only be enabled if you are using the digital door chime adapter.
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What are the internet speed requirements for the video camera?
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Cameras require a minimum of 5 mbps (megabyte per second) download, and 1 mbps upload per camera. For example, two cameras would require 10 mbps download and 2 mbps upload.
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What is the digital door chime feature?
keyboard_arrow_down
This feature enables compatibility with the digital door chime adapter. If you are using the digital door chime adapter, you must enable this mode. This mode should only be enabled if you are using the digital door chime adapter.
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What are the internet speed requirements for the video camera?
keyboard_arrow_down
Cameras require a minimum of 5 mbps (megabyte per second) download, and 1 mbps upload per camera. For example, two cameras would require 10 mbps download and 2 mbps upload.
Operation
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Documents and Downloads
Documents and Downloads
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Frequently Asked Questions
Frequently Asked Questions
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Is my Protect America camera wireless?
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Although the Protect America camera can connect to the homeowner's WiFi, it does require a power connection.
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Can my Protect America camera see in the dark?
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Yes, this camera does have built in night vision.
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When does my Alarm.com camera record?
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By default, the camera is set up to record on alarms, however you can set up different recording criteria from the alarm.com website by clicking on the “video” tab, then “recording schedules” and choosing “add schedule”.
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Which version of the Alarm.com Mobile app is required for the doorbell?
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Apple iOS users must have an iOS 8 or higher and the Alarm.com mobile app for iOS v3.5.1 or higher. Android users must have: an Android OS 4.4.1 or higher and the Alarm.com Mobile app for Android v3.5.2 or higher.
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How do I change the settings for my Alarm.com Doorbell Camera?
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Either click on the gear icon on the doorbell screen in the customer mobile app or update settings from the Video Device Settings page on the Customer Website.
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Can I change the default color of the LED?
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Yes, the default color of the LED can be modified from the LED settings screen in the Alarm.com Mobile App.
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Can I turn off the LED in the default state?
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Yes, the LED can be turned off from the LED settings screen in the Alarm.com Mobile App.
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What is the indoor chime feature?
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The indoor chime feature allows you to silence the mechanical or digital chime inside your home from the app or Alarm.com website. This is a great feature for families who do not want to be disturbed during certain times of the day (for example, when young children are sleeping). You can still receive push notifications when the indoor chime is disabled. Note: The indoor chime must be silenced if the device is used in an installation that does not have a chime.
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What is the outdoor chime feature?
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The outdoor chime is a speaker that emits a ‘ding dong’ sound from the doorbell camera when the button is pushed. This sound can be disabled, and the volume can be adjusted (low, medium, or high).
-
Is my Protect America camera wireless?
keyboard_arrow_down
Although the Protect America camera can connect to the homeowner's WiFi, it does require a power connection.
-
Can my Protect America camera see in the dark?
keyboard_arrow_down
Yes, this camera does have built in night vision.
-
When does my Alarm.com camera record?
keyboard_arrow_down
By default, the camera is set up to record on alarms, however you can set up different recording criteria from the alarm.com website by clicking on the “video” tab, then “recording schedules” and choosing “add schedule”.
-
Which version of the Alarm.com Mobile app is required for the doorbell?
keyboard_arrow_down
Apple iOS users must have an iOS 8 or higher and the Alarm.com mobile app for iOS v3.5.1 or higher. Android users must have: an Android OS 4.4.1 or higher and the Alarm.com Mobile app for Android v3.5.2 or higher.
-
How do I change the settings for my Alarm.com Doorbell Camera?
keyboard_arrow_down
Either click on the gear icon on the doorbell screen in the customer mobile app or update settings from the Video Device Settings page on the Customer Website.
-
Can I change the default color of the LED?
keyboard_arrow_down
Yes, the default color of the LED can be modified from the LED settings screen in the Alarm.com Mobile App.
-
Can I turn off the LED in the default state?
keyboard_arrow_down
Yes, the LED can be turned off from the LED settings screen in the Alarm.com Mobile App.
-
What is the indoor chime feature?
keyboard_arrow_down
The indoor chime feature allows you to silence the mechanical or digital chime inside your home from the app or Alarm.com website. This is a great feature for families who do not want to be disturbed during certain times of the day (for example, when young children are sleeping). You can still receive push notifications when the indoor chime is disabled. Note: The indoor chime must be silenced if the device is used in an installation that does not have a chime.
-
What is the outdoor chime feature?
keyboard_arrow_down
The outdoor chime is a speaker that emits a ‘ding dong’ sound from the doorbell camera when the button is pushed. This sound can be disabled, and the volume can be adjusted (low, medium, or high).