August Smart Lock

August • Part #ASLxxxxxx

Installation

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Documents and Downloads

Documents and Downloads

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Videos

Videos

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Frequently Asked Questions

Frequently Asked Questions

  • Why Are There So Many Steps to the Signup Process?

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    The security of your home is very important to us. For this reason, during signup you'll go through a few extra steps that help to make your account as secure as possible (creating a strong password, verifying a phone number and an email address), and to help users identify each other easily when sending and receiving invites (entering your first and last name, uploading a profile photo).

  • How Do I Make a Strong Password?

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    In order to protect your security, August requires that you make a strong password. You will see the password meter when creating your password, and a strong password has one upper and lower case letter, a symbol, and a number.

  • How can I contact the manufacturer?

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    August Support is open 7 days a week, and is your best resource for the physical installation process. Weekdays: 6:30AM - 8PM Pacific Weekends: 9AM - 6PM Pacific Phone: 844-284-8781. For concerns related to pairing your device to your Z-Wave network, please chat with Protect America.

  • Where Can I Download the August App?

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    The August application is available on compatible iOS and Android devices. Please download our application by going to august.com/app on your phone. If you are getting an error that you are unable to download the August App, your phone may not be compatible. August is compatible with iPhone 5 devices (and later models) running iOS 8 and above. We are compatible with newer Android devices that have Android 4.4.4 and above.

  • Why Are There So Many Steps to the Signup Process?

    keyboard_arrow_down

    The security of your home is very important to us. For this reason, during signup you'll go through a few extra steps that help to make your account as secure as possible (creating a strong password, verifying a phone number and an email address), and to help users identify each other easily when sending and receiving invites (entering your first and last name, uploading a profile photo).

  • How Do I Make a Strong Password?

    keyboard_arrow_down

    In order to protect your security, August requires that you make a strong password. You will see the password meter when creating your password, and a strong password has one upper and lower case letter, a symbol, and a number.

  • How can I contact the manufacturer?

    keyboard_arrow_down

    August Support is open 7 days a week, and is your best resource for the physical installation process. Weekdays: 6:30AM - 8PM Pacific Weekends: 9AM - 6PM Pacific Phone: 844-284-8781. For concerns related to pairing your device to your Z-Wave network, please chat with Protect America.

  • Where Can I Download the August App?

    keyboard_arrow_down

    The August application is available on compatible iOS and Android devices. Please download our application by going to august.com/app on your phone. If you are getting an error that you are unable to download the August App, your phone may not be compatible. August is compatible with iPhone 5 devices (and later models) running iOS 8 and above. We are compatible with newer Android devices that have Android 4.4.4 and above.


Operation

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Frequently Asked Questions

Frequently Asked Questions

  • What If My Smartphone Battery Dies?

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    Even if your phone is missing or its battery dies, you can still use your physical key. Alternately, you can also access your lock by logging into your account while using a friend's or neighbor’s phone.

  • What If My Smartphone Battery Dies?

    keyboard_arrow_down

    Even if your phone is missing or its battery dies, you can still use your physical key. Alternately, you can also access your lock by logging into your account while using a friend's or neighbor’s phone.

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