Simon XT

Interlogix • Part #21001

Installation

Operation

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Documents and Downloads

Documents and Downloads

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Frequently Asked Questions

Frequently Asked Questions

  • Does the panel have to announce a door or window being opened every time?

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    The chime is what causes this, and it can be easily turned off. On the main keypad, press the down arrow on the upper right corner until you see ‘chime’ on the screen. Press ‘ok,’ then press the arrow until ‘off’ is displayed, then press ok to save. Finally, press status until the screen says disarmed. You may turn the chimes on again using the same method if desired.

  • How do I connect to my system with my phone?

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    Protect America offers a free home security app for Apple and Android devices. Linking your phone or tablet is as easy a downloading an app and logging in with the credentials provided by your Protect America security expert! To download the app, search "Protect America" in your device's app store and download the Protect America application. If you forgot or need your login credentials, you can utilize the Live chat feature on the right to speak to a representative.

  • How do I set the clock on my system?

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    Press the "Down" arrow located on the right side of the system until you see "Set Clock" on the screen. Press the "OK" button and enter in your Master Code and press "OK" twice. While the hours are flashing, type in the current hour and then press "OK" to go the the minutes. Enter in the minutes and then press "OK" and use the "Up" or "Down" arrow to change the AM/PM to the correct time and press "OK". Press the "Status" button twice to exit the "Set Clock" menu.

  • How should I arm my system when I'm asleep?

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    Your system has a feature where you can remove the countdown time when entering your home or business called "No Entry Delay". This means that if someone tries to break in through an area where you normally have a time period to disarm the system, the alarm goes off immediately instead of counting down. To arm your system with "No Entry Delay", press the "Doors & Windows" button a second time when arming the system and you'll hear it announce "No Entry Delay" and your "Doors & Windows" button will start flashing.

  • How do I arm my system?

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    There are multiple ways to arm your system. If you are staying inside and want to arm your system, press the "Doors & Windows" button once to arm the perimeter of your home or business. If you are away, press the "Doors & Windows" button once, following by the "Motions" button to arm both the perimeter and interior of your home or business.

  • Does the panel have to announce a door or window being opened every time?

    keyboard_arrow_down

    The chime is what causes this, and it can be easily turned off. On the main keypad, press the down arrow on the upper right corner until you see ‘chime’ on the screen. Press ‘ok,’ then press the arrow until ‘off’ is displayed, then press ok to save. Finally, press status until the screen says disarmed. You may turn the chimes on again using the same method if desired.

  • How do I connect to my system with my phone?

    keyboard_arrow_down

    Protect America offers a free home security app for Apple and Android devices. Linking your phone or tablet is as easy a downloading an app and logging in with the credentials provided by your Protect America security expert! To download the app, search "Protect America" in your device's app store and download the Protect America application. If you forgot or need your login credentials, you can utilize the Live chat feature on the right to speak to a representative.

  • How do I set the clock on my system?

    keyboard_arrow_down

    Press the "Down" arrow located on the right side of the system until you see "Set Clock" on the screen. Press the "OK" button and enter in your Master Code and press "OK" twice. While the hours are flashing, type in the current hour and then press "OK" to go the the minutes. Enter in the minutes and then press "OK" and use the "Up" or "Down" arrow to change the AM/PM to the correct time and press "OK". Press the "Status" button twice to exit the "Set Clock" menu.

  • How should I arm my system when I'm asleep?

    keyboard_arrow_down

    Your system has a feature where you can remove the countdown time when entering your home or business called "No Entry Delay". This means that if someone tries to break in through an area where you normally have a time period to disarm the system, the alarm goes off immediately instead of counting down. To arm your system with "No Entry Delay", press the "Doors & Windows" button a second time when arming the system and you'll hear it announce "No Entry Delay" and your "Doors & Windows" button will start flashing.

  • How do I arm my system?

    keyboard_arrow_down

    There are multiple ways to arm your system. If you are staying inside and want to arm your system, press the "Doors & Windows" button once to arm the perimeter of your home or business. If you are away, press the "Doors & Windows" button once, following by the "Motions" button to arm both the perimeter and interior of your home or business.

Troubleshooting

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Videos

Videos

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Frequently Asked Questions

Frequently Asked Questions

  • Why is my Simon XT status button illuminated?

    keyboard_arrow_down

    The status button illuminates to indicate a system issue to report. Press the status button to have the system announce any troubles, such as a system low battery, or a tampered sensor. If you need assistance or help with resolving any issues, you can utilize the Live chat feature on the right to speak to a representative.

  • Why is my system beeping?

    keyboard_arrow_down

    Your system keeps track of any issues or errors on all of your alarm equipment. If anything is not working properly, such as low batteries or communication issues with the sensors, the panel will start beeping. Press the "Status" button to hear what the issue is. This will also silence the beeps for 4 hours.

  • What do I do if my system has a low battery?

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    The back up batteries for most systems last around 2 -3 years before they need to be replaced. Replacement batteries can be purchased from Protect America by either contacting our Live Chat team or by calling our support team at 1-800-951-5111 (option 4). You can also contact these teams if you need guidance or assistance as well.

  • When I press my "Status" button, it says I have alarm history. What does that mean and how do I clear that?

    keyboard_arrow_down

    Alarm history means that there were previous alarms or events in your system that it kept record of. To clear that history, press the "Status" button to hear what the system has to say. Once it is done, press the "Disarm" button. Now this will only clear out any previous alarm history; other issues such as low batteries or failures will continue to persist until the issue is resolved.

  • Why is my Simon XT status button illuminated?

    keyboard_arrow_down

    The status button illuminates to indicate a system issue to report. Press the status button to have the system announce any troubles, such as a system low battery, or a tampered sensor. If you need assistance or help with resolving any issues, you can utilize the Live chat feature on the right to speak to a representative.

  • Why is my system beeping?

    keyboard_arrow_down

    Your system keeps track of any issues or errors on all of your alarm equipment. If anything is not working properly, such as low batteries or communication issues with the sensors, the panel will start beeping. Press the "Status" button to hear what the issue is. This will also silence the beeps for 4 hours.

  • What do I do if my system has a low battery?

    keyboard_arrow_down

    The back up batteries for most systems last around 2 -3 years before they need to be replaced. Replacement batteries can be purchased from Protect America by either contacting our Live Chat team or by calling our support team at 1-800-951-5111 (option 4). You can also contact these teams if you need guidance or assistance as well.

  • When I press my "Status" button, it says I have alarm history. What does that mean and how do I clear that?

    keyboard_arrow_down

    Alarm history means that there were previous alarms or events in your system that it kept record of. To clear that history, press the "Status" button to hear what the system has to say. Once it is done, press the "Disarm" button. Now this will only clear out any previous alarm history; other issues such as low batteries or failures will continue to persist until the issue is resolved.