1.0 Megapixel Smartview Indoor Camera

27044 • Part #27044

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Installation

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How-to Guides

How-to Guides

  • Enabling "Constant Recordings" on the Indoor Camera

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    Constant Recordings are available to cameras with a MicroSD installed in the camera's MicroSD card slot of the side of the camera. The camera supports up to a 128gb MicroSD card.

    Once a MicroSD card is installed, log into the Protect America App and select Video. Then select the camera you want to have Constant Recordings enabled and then select Add SD Card and follow the onscreen prompts.

  • Camera Offline/Updating Wi-Fi Information on the Indoor Camera

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    If you change your Wi-Fi password, Wi-Fi name, or receive a new router, your camera will go Offline. The new Wi-Fi information will need to be added to the camera for it to be online.

    Log into the Protect America App and then select Settings. Select Edit Camera and select the camera you want to update the Wi-Fi on. Next, select Update Network Connection and choose from of the following three methods of updating the Wi-Fi:

    • Connect Wi-Fi via Soundwave
      1. Unplug the camera from the power and then plug it back in. Wait 30 seconds for the camera to beep
      2. Turn the audio up on your phone and enter in your Wi-Fi network name and password on the app
      3. Then place the phone near camera and press Play Sound
      4. The camera will beep twice once it connects to the Wi-Fi network

    • Connect Via IP
      1. Unplug the camera and take it and it's power cord to your Wi-Fi router
      2. Connect an Ethernet cord to the back of the camera and to one of the 4 Ethernet ports on the back of your router
      3. Plug in the power to the camera and wait 30 seconds for the camera to beep
      4. Enter in your Wi-Fi network name and password on the app and then select Check Connection
      5. The camera will beep twice once it connects to the Wi-Fi network

    • Connect via WPS
      1. While the camera is powered up, press and hold the Reset button on the back of the camera for 2 - 3 seconds
      2. Then press and hold the WPS button on your router for 2 - 3 seconds
      3. The camera will beep twice once it connects to the Wi-Fi network

  • Linking the Camera to Record on Alarms

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    The camera has the functionality to record video when an alarm is triggered on your alarm system. To enable this, you will need to log into the alarm system website by selecting Alarm Control above or by clicking this link here. The login credentials are the same as the application.

    Once logged into the website, select Camera Settings, then the camera you wish to link to the alarm system. Then select Edit, then General Settings.

    Lastly, check mark each device/option you want to trigger camera recordings, then Save.

  • Saving Video Recordings

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    If your camera is linked to record on alarms or is setup for constant recordings, you can save the recordings to your phone or computer for later use.

    • Alarm Event Recordings
      1. An email will be sent with a link to the video recording that can be downloaded to your computer or phone

    • Constant Event Recordings
      1. Log into the application and then select Video
      2. Select the camera with the recordings you want to save
      3. Under the Constant tab, select the event you want to save
      4. Then select the Download Icon
      5. You will receive an alert stating that the download may take a few minutes and another when the download is complete

  • Enabling "Constant Recordings" on the Indoor Camera

    keyboard_arrow_down

    Constant Recordings are available to cameras with a MicroSD installed in the camera's MicroSD card slot of the side of the camera. The camera supports up to a 128gb MicroSD card.

    Once a MicroSD card is installed, log into the Protect America App and select Video. Then select the camera you want to have Constant Recordings enabled and then select Add SD Card and follow the onscreen prompts.

  • Camera Offline/Updating Wi-Fi Information on the Indoor Camera

    keyboard_arrow_down

    If you change your Wi-Fi password, Wi-Fi name, or receive a new router, your camera will go Offline. The new Wi-Fi information will need to be added to the camera for it to be online.

    Log into the Protect America App and then select Settings. Select Edit Camera and select the camera you want to update the Wi-Fi on. Next, select Update Network Connection and choose from of the following three methods of updating the Wi-Fi:

    • Connect Wi-Fi via Soundwave
      1. Unplug the camera from the power and then plug it back in. Wait 30 seconds for the camera to beep
      2. Turn the audio up on your phone and enter in your Wi-Fi network name and password on the app
      3. Then place the phone near camera and press Play Sound
      4. The camera will beep twice once it connects to the Wi-Fi network

    • Connect Via IP
      1. Unplug the camera and take it and it's power cord to your Wi-Fi router
      2. Connect an Ethernet cord to the back of the camera and to one of the 4 Ethernet ports on the back of your router
      3. Plug in the power to the camera and wait 30 seconds for the camera to beep
      4. Enter in your Wi-Fi network name and password on the app and then select Check Connection
      5. The camera will beep twice once it connects to the Wi-Fi network

    • Connect via WPS
      1. While the camera is powered up, press and hold the Reset button on the back of the camera for 2 - 3 seconds
      2. Then press and hold the WPS button on your router for 2 - 3 seconds
      3. The camera will beep twice once it connects to the Wi-Fi network

  • Linking the Camera to Record on Alarms

    keyboard_arrow_down

    The camera has the functionality to record video when an alarm is triggered on your alarm system. To enable this, you will need to log into the alarm system website by selecting Alarm Control above or by clicking this link here. The login credentials are the same as the application.

    Once logged into the website, select Camera Settings, then the camera you wish to link to the alarm system. Then select Edit, then General Settings.

    Lastly, check mark each device/option you want to trigger camera recordings, then Save.

  • Saving Video Recordings

    keyboard_arrow_down

    If your camera is linked to record on alarms or is setup for constant recordings, you can save the recordings to your phone or computer for later use.

    • Alarm Event Recordings
      1. An email will be sent with a link to the video recording that can be downloaded to your computer or phone

    • Constant Event Recordings
      1. Log into the application and then select Video
      2. Select the camera with the recordings you want to save
      3. Under the Constant tab, select the event you want to save
      4. Then select the Download Icon
      5. You will receive an alert stating that the download may take a few minutes and another when the download is complete

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Documents and Downloads

Documents and Downloads

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Frequently Asked Questions

Frequently Asked Questions

  • The Camera power cord is too short for the home, what can I do?

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    A longer power cord may be purchased at most electronics stores, or online!

  • Can I put my camera outside?

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    This camera is an infrared device designed for indoor use only. If you wish to monitor the outside of your home, consider purchasing an outdoor camera. We do not recommend pointing an indoor camera out through an interior window, as glare on the window from internal lights or from the cameras own infrared may prevent proper viewing.

  • How can I add my camera through the application?

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    On the Settings page of the application, select "Add Camera" and then select the type of camera you are adding in. Then enter in what you want to name the camera then enter in the camera DID. The DID can be found on the back of the camera, or you can scan in the QR code on the camera as well. At this point, power up the camera and select your method of connection to setup your Wi-Fi.

  • What are the internet speed requirements for the video camera?

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    Cameras require a minimum of 5 mbps (megabyte per second) download, and 1 mbps upload per camera. For example, two cameras would require 10 mbps download and 2 mbps upload.

    If you do not know your internet speeds, you can use websites such as www.fast.com to determine your speeds.

  • The Camera power cord is too short for the home, what can I do?

    keyboard_arrow_down

    A longer power cord may be purchased at most electronics stores, or online!

  • Can I put my camera outside?

    keyboard_arrow_down

    This camera is an infrared device designed for indoor use only. If you wish to monitor the outside of your home, consider purchasing an outdoor camera. We do not recommend pointing an indoor camera out through an interior window, as glare on the window from internal lights or from the cameras own infrared may prevent proper viewing.

  • How can I add my camera through the application?

    keyboard_arrow_down

    On the Settings page of the application, select "Add Camera" and then select the type of camera you are adding in. Then enter in what you want to name the camera then enter in the camera DID. The DID can be found on the back of the camera, or you can scan in the QR code on the camera as well. At this point, power up the camera and select your method of connection to setup your Wi-Fi.

  • What are the internet speed requirements for the video camera?

    keyboard_arrow_down

    Cameras require a minimum of 5 mbps (megabyte per second) download, and 1 mbps upload per camera. For example, two cameras would require 10 mbps download and 2 mbps upload.

    If you do not know your internet speeds, you can use websites such as www.fast.com to determine your speeds.

Operation

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Frequently Asked Questions

Frequently Asked Questions

  • Are 24 hour recordings available on the website?

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    24 hour recordings are available only on the Protect America app.

  • How often does the 24 hour recording occur?

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    24 hour recording occurs every two minutes.

  • Does the camera have night vision?

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    Yes, the Smartview Indoor Camera has infared night vision (black and white).

  • What is the camera's resolution?

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    The camera's resolution is 720p.

  • How do you save the 24 hour recordings?

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    You must retrieve the recordings from a micro SD card locally (on the camera) and download them to a computer.

  • Is a micro SD card included?

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    A Micro SD card is not included with the camera.

  • What is the range of the WiFi on the camera?

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    This camera has a WiFi range of 164 feet in the open air.

  • Is my Protect America camera wireless?

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    Although the Protect America camera can connect to the homeowner's WiFi, it does require a power connection.

  • Can my Protect America camera see in the dark?

    keyboard_arrow_down

    Yes, this camera does have built in night vision.

  • How far can the camera see during the day?

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    In well lit conditions there is no limit to the camera's line of sight.

  • Are 24 hour recordings available on the website?

    keyboard_arrow_down

    24 hour recordings are available only on the Protect America app.

  • How often does the 24 hour recording occur?

    keyboard_arrow_down

    24 hour recording occurs every two minutes.

  • Does the camera have night vision?

    keyboard_arrow_down

    Yes, the Smartview Indoor Camera has infared night vision (black and white).

  • What is the camera's resolution?

    keyboard_arrow_down

    The camera's resolution is 720p.

  • How do you save the 24 hour recordings?

    keyboard_arrow_down

    You must retrieve the recordings from a micro SD card locally (on the camera) and download them to a computer.

  • Is a micro SD card included?

    keyboard_arrow_down

    A Micro SD card is not included with the camera.

  • What is the range of the WiFi on the camera?

    keyboard_arrow_down

    This camera has a WiFi range of 164 feet in the open air.

  • Is my Protect America camera wireless?

    keyboard_arrow_down

    Although the Protect America camera can connect to the homeowner's WiFi, it does require a power connection.

  • Can my Protect America camera see in the dark?

    keyboard_arrow_down

    Yes, this camera does have built in night vision.

  • How far can the camera see during the day?

    keyboard_arrow_down

    In well lit conditions there is no limit to the camera's line of sight.

Troubleshooting

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Frequently Asked Questions

Frequently Asked Questions

  • How do I make my camera feed less blurry?

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    On the front of the camera where the lens is, rotate the black circular outer housing a quarter turn to the left or right to adjust the image.

  • How do I make my camera feed less blurry?

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    On the front of the camera where the lens is, rotate the black circular outer housing a quarter turn to the left or right to adjust the image.