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Frequently Asked Questions

Frequently Asked Questions

  • How long is initial agreement with Protect America?

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    When you initially sign up for Protect America’s service, it is for 36 month agreement. After completing the initial agreement, it continues on a month-to-month basis.

  • Am I able to put an account in a business’ name?

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    Yes. If you want services for your business it can be setup in your businesses name. The owner of the business is normally put as the primary contact and credit is ran under the primary account holder as a step in establishing the account.

  • Is my monthly rate fixed (locked in) or does it change over time?

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    When you sign up for Protect America’s service the monthly rate is locked in as long as you are an active customer with Protect America; even when you complete your three year agreement and are month to month. Adding additional services such as smoke detection monitoring, carbon monoxide detection monitoring, monitoring type and camera services do adjust the rate with your signed consent.

  • How quickly will I get my security system after I sign up for service?

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    Most customers can expect their security system to show up at their door step within 2-3 business days after signing up for service. Expedited shipping is available for a small fee. Once you receive your initial package, you can contact our New Customer Installation team at (800) 951-5111 (option 3) for installation assistance between of the hours of 8:00am and 10:00pm CST Monday through Saturday and on Sunday between 9:00am and 7:00pm CST.

  • What if I never received my initial package?

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    If your initial security package never arrived or was lost, you can contact our New Customer Installation team at (800) 951-5111 (option 3) for installation assistance between of the hours of 8:00am and 10:00pm CST Monday through Saturday and on Sunday between 9:00am and 7:00pm CST for assistance. Signature service may be required for a lost shipment replacement.

  • How long does the installation process take?

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    The installation process time can vary depending on the amount and type of protection a customer chooses, however on average most customers are looking at around 45 to 60 minutes. This includes the installation, education, and testing of the system and installation of cameras or home automation items as well.

  • How does the warranty policy work?

    keyboard_arrow_down

    The majority of your equipment is covered under Protect America’s limited lifetime warranty. If an item or product is not working properly or is malfunctioning, contact us using the Live Chat feature on the right so we can troubleshoot the issue. If one of our service members finds that the item is malfunctioning or defective, it will be replaced under warranty with the only cost being the shipping charge. Some items such as smart locks, cameras, thermostats for example are fulfilled and covered under a manufacturer’s warranty and part of the lifetime warranty coverage.

  • How long is initial agreement with Protect America?

    keyboard_arrow_down

    When you initially sign up for Protect America’s service, it is for 36 month agreement. After completing the initial agreement, it continues on a month-to-month basis.

  • Am I able to put an account in a business’ name?

    keyboard_arrow_down

    Yes. If you want services for your business it can be setup in your businesses name. The owner of the business is normally put as the primary contact and credit is ran under the primary account holder as a step in establishing the account.

  • Is my monthly rate fixed (locked in) or does it change over time?

    keyboard_arrow_down

    When you sign up for Protect America’s service the monthly rate is locked in as long as you are an active customer with Protect America; even when you complete your three year agreement and are month to month. Adding additional services such as smoke detection monitoring, carbon monoxide detection monitoring, monitoring type and camera services do adjust the rate with your signed consent.

  • How quickly will I get my security system after I sign up for service?

    keyboard_arrow_down

    Most customers can expect their security system to show up at their door step within 2-3 business days after signing up for service. Expedited shipping is available for a small fee. Once you receive your initial package, you can contact our New Customer Installation team at (800) 951-5111 (option 3) for installation assistance between of the hours of 8:00am and 10:00pm CST Monday through Saturday and on Sunday between 9:00am and 7:00pm CST.

  • What if I never received my initial package?

    keyboard_arrow_down

    If your initial security package never arrived or was lost, you can contact our New Customer Installation team at (800) 951-5111 (option 3) for installation assistance between of the hours of 8:00am and 10:00pm CST Monday through Saturday and on Sunday between 9:00am and 7:00pm CST for assistance. Signature service may be required for a lost shipment replacement.

  • How long does the installation process take?

    keyboard_arrow_down

    The installation process time can vary depending on the amount and type of protection a customer chooses, however on average most customers are looking at around 45 to 60 minutes. This includes the installation, education, and testing of the system and installation of cameras or home automation items as well.

  • How does the warranty policy work?

    keyboard_arrow_down

    The majority of your equipment is covered under Protect America’s limited lifetime warranty. If an item or product is not working properly or is malfunctioning, contact us using the Live Chat feature on the right so we can troubleshoot the issue. If one of our service members finds that the item is malfunctioning or defective, it will be replaced under warranty with the only cost being the shipping charge. Some items such as smart locks, cameras, thermostats for example are fulfilled and covered under a manufacturer’s warranty and part of the lifetime warranty coverage.