Vivotek Indoor Video Security Camera

Vivotek • Part #27007

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Installation

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How-to Guides

How-to Guides

  • Saving Video Recordings

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    If your camera is linked to record on alarms or is setup for constant recordings, you can save the recordings to your phone or computer for later use.

    • Alarm Event Recordings
      1. An email will be sent with a link to the video recording that can be downloaded to your computer or phone

    • Constant Event Recordings
      1. Log into the application and then select Video
      2. Select the camera with the recordings you want to save
      3. Under the Constant tab, select the event you want to save
      4. Then select the Download Icon
      5. You will receive an alert stating that the download may take a few minutes and another when the download is complete

  • Saving Video Recordings

    keyboard_arrow_down

    If your camera is linked to record on alarms or is setup for constant recordings, you can save the recordings to your phone or computer for later use.

    • Alarm Event Recordings
      1. An email will be sent with a link to the video recording that can be downloaded to your computer or phone

    • Constant Event Recordings
      1. Log into the application and then select Video
      2. Select the camera with the recordings you want to save
      3. Under the Constant tab, select the event you want to save
      4. Then select the Download Icon
      5. You will receive an alert stating that the download may take a few minutes and another when the download is complete

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Documents and Downloads

Documents and Downloads

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Frequently Asked Questions

Frequently Asked Questions

  • The Camera power cord is too short for the home, what can I do?

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    A longer power cord may be purchased at most electronics stores, or online!

  • Can I put my camera outside?

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    This camera is an infrared device designed for indoor use only. If you wish to monitor the outside of your home, consider purchasing an outdoor camera. We do not recommend pointing an indoor camera out through an interior window, as glare on the window from internal lights or from the cameras own infrared may prevent proper viewing.

  • What are the internet speed requirements for the video camera?

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    Cameras require a minimum of 5 mbps (megabyte per second) download, and 1 mbps upload per camera. For example, two cameras would require 10 mbps download and 2 mbps upload.

    If you do not know your internet speeds, you can use websites such as www.fast.com to determine your speeds.

  • The Camera power cord is too short for the home, what can I do?

    keyboard_arrow_down

    A longer power cord may be purchased at most electronics stores, or online!

  • Can I put my camera outside?

    keyboard_arrow_down

    This camera is an infrared device designed for indoor use only. If you wish to monitor the outside of your home, consider purchasing an outdoor camera. We do not recommend pointing an indoor camera out through an interior window, as glare on the window from internal lights or from the cameras own infrared may prevent proper viewing.

  • What are the internet speed requirements for the video camera?

    keyboard_arrow_down

    Cameras require a minimum of 5 mbps (megabyte per second) download, and 1 mbps upload per camera. For example, two cameras would require 10 mbps download and 2 mbps upload.

    If you do not know your internet speeds, you can use websites such as www.fast.com to determine your speeds.

Operation

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Documents and Downloads

Documents and Downloads

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Frequently Asked Questions

Frequently Asked Questions

  • How many video streams can I watch at the same time?

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    You can view 2 camera footage streams at the same time through your free Protect America SMART Connect smartphone app or on your computer. Ask us for help! We're happy to assist you.

  • Is my Protect America camera wireless?

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    Although the Protect America camera can connect to the homeowner's WiFi, it does require a power connection.

  • Can my Protect America camera see in the dark?

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    Yes, this camera does have built in night vision.

  • Does this Camera have 24 hour surveillance?

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    This particular Protect America indoor camera does not record 24 hours/7 days a week. This camera can be set to sync up with your sensors and will record a 30 second video when one of those sensors triggers an alarm. Cameras can also sync up to the arming and disarming of the system - meaning they will record when the system is armed and disarmed.

  • How far can the camera see during the day?

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    In well lit conditions there is no limit to the camera's line of sight.

  • How many video streams can I watch at the same time?

    keyboard_arrow_down

    You can view 2 camera footage streams at the same time through your free Protect America SMART Connect smartphone app or on your computer. Ask us for help! We're happy to assist you.

  • Is my Protect America camera wireless?

    keyboard_arrow_down

    Although the Protect America camera can connect to the homeowner's WiFi, it does require a power connection.

  • Can my Protect America camera see in the dark?

    keyboard_arrow_down

    Yes, this camera does have built in night vision.

  • Does this Camera have 24 hour surveillance?

    keyboard_arrow_down

    This particular Protect America indoor camera does not record 24 hours/7 days a week. This camera can be set to sync up with your sensors and will record a 30 second video when one of those sensors triggers an alarm. Cameras can also sync up to the arming and disarming of the system - meaning they will record when the system is armed and disarmed.

  • How far can the camera see during the day?

    keyboard_arrow_down

    In well lit conditions there is no limit to the camera's line of sight.