Interlogix Micro Door/Window Sensors

Interlogix • Part #23001

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Installation

Operation

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Documents and Downloads

Documents and Downloads

Troubleshooting

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How-to Guides

How-to Guides

  • My door / window is closed, but my alarm system shows it as opened. How do I fix this?

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    If your alarm system is stating that one of your doors or windows is open, but is actually closed, then you'll need to physically inspect the door/window sensor.

    1. Step 1: Are both parts of the sensor still on the door or window? Your sensor has two parts that need to separate when the door or window is opened or line up when it is closed, so if a piece is missing the door or window will show as opened.

    2. Step 2: Are both parts of the sensor lined up properly? On the side of the smaller piece of the sensor, which is a magnet, there should be an arrow or line. This needs to be lined up with the corresponding line or arrow on the larger piece of the sensor.

    3. Step 3: How far apart are the two pieces? The smaller magnet piece should be within half of an inch of the larger sensor piece. A good rule of thumb is no further than a pencil or pen's width apart.

    4. Step 4: Does the sensor work when it is off of the door or window? To narrow down the cause of the sensor reading open, take both pieces off of the door or window (if possible), and place them on a table or counter top. Line up both pieces of the sensor next to each other, touching, and see if the door or window is still showing as open.

    If the above steps resolve the issue and the door or window is no longer reading open, then the sensor is working properly and can be placed back on the door or window. If the issue persists, contact our support team via the Live Chat option on this site.

  • How to change the battery on your Interlogix Micro Door/Window sensor.

    keyboard_arrow_down

    If your alarm panel is alerting you of a low battery, it's time to get the battery changed out. Though your sensors have a battery life of 5 - 8 years, we recommend changing the batteries every 2 years to be proactive. Use the steps below on how to change the battery in your sensor.

    Tools Required: A Coin or Flathead Screwdriving

    1. Step 1: Ensure that your alarm system is currently disarmed. Opening a sensor while the system is armed will send a Tamper alert to authorities.
    2. Step 2: Take the larger, domino sized, piece down from the door or window and have your coin or screwdriver nearby.
    3. Step 3: Insert your coin or flathead screwdriver into the open slot on the corner of the sensor and then twist to pop the base off.
    4. Step 4: Use the same coin or screwdriver and insert it into one of the spaces on the inside cover to remove it and expose the blue sensor board and battery
    5. Step 5: Take the blue board out of the casing and slide the old battery out and replace it with a new battery, positive side up.
    6. Step 6: Reassemble the sensor and place it back on the door/window.
    7. *NOTE: If the system is still reading that sensor as having a low battery, open and close the door or window 2 - 3 times to clear the message.

    If the issue persists after performing the above steps, feel free to contact us via our Live Chat option on the site!

  • My door / window is closed, but my alarm system shows it as opened. How do I fix this?

    keyboard_arrow_down

    If your alarm system is stating that one of your doors or windows is open, but is actually closed, then you'll need to physically inspect the door/window sensor.

    1. Step 1: Are both parts of the sensor still on the door or window? Your sensor has two parts that need to separate when the door or window is opened or line up when it is closed, so if a piece is missing the door or window will show as opened.

    2. Step 2: Are both parts of the sensor lined up properly? On the side of the smaller piece of the sensor, which is a magnet, there should be an arrow or line. This needs to be lined up with the corresponding line or arrow on the larger piece of the sensor.

    3. Step 3: How far apart are the two pieces? The smaller magnet piece should be within half of an inch of the larger sensor piece. A good rule of thumb is no further than a pencil or pen's width apart.

    4. Step 4: Does the sensor work when it is off of the door or window? To narrow down the cause of the sensor reading open, take both pieces off of the door or window (if possible), and place them on a table or counter top. Line up both pieces of the sensor next to each other, touching, and see if the door or window is still showing as open.

    If the above steps resolve the issue and the door or window is no longer reading open, then the sensor is working properly and can be placed back on the door or window. If the issue persists, contact our support team via the Live Chat option on this site.

  • How to change the battery on your Interlogix Micro Door/Window sensor.

    keyboard_arrow_down

    If your alarm panel is alerting you of a low battery, it's time to get the battery changed out. Though your sensors have a battery life of 5 - 8 years, we recommend changing the batteries every 2 years to be proactive. Use the steps below on how to change the battery in your sensor.

    Tools Required: A Coin or Flathead Screwdriving

    1. Step 1: Ensure that your alarm system is currently disarmed. Opening a sensor while the system is armed will send a Tamper alert to authorities.
    2. Step 2: Take the larger, domino sized, piece down from the door or window and have your coin or screwdriver nearby.
    3. Step 3: Insert your coin or flathead screwdriver into the open slot on the corner of the sensor and then twist to pop the base off.
    4. Step 4: Use the same coin or screwdriver and insert it into one of the spaces on the inside cover to remove it and expose the blue sensor board and battery
    5. Step 5: Take the blue board out of the casing and slide the old battery out and replace it with a new battery, positive side up.
    6. Step 6: Reassemble the sensor and place it back on the door/window.
    7. *NOTE: If the system is still reading that sensor as having a low battery, open and close the door or window 2 - 3 times to clear the message.

    If the issue persists after performing the above steps, feel free to contact us via our Live Chat option on the site!

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Documents and Downloads

Documents and Downloads