Equipment Returns & Account Cancellation

Account Cancellation

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Frequently Asked Questions

Frequently Asked Questions

  • Can I cancel my service if I move?

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    You can always take the equipment with you to protect the new location. For instructions how to move the system, see our "Moving" section on this site. You may also complete a Change of Responsibility to transfer the service and equipment to someone else. If you would like to discuss your account and cancellation, please call us at 1-800-951-5111 (option 4).

  • Do I need to return my equipment if I cancel?

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    Once your initial term is complete, the equipment is yours to keep. If you are attempting to cancel an account before its in initial term, this is discussed on a case-by-case basis. To discuss your options, please call us at 1-800-951-5111 (option 4).

  • Do I need to provide a notice to cancel my service?

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    Protect America requires a 30-day notification to terminate services. Customers should call 1-800-951-5111 (option 4) to obtain specific instructions along with an electronic cancellation form as part of the required process.

  • Do you have a military clause and am I covered under the Sailors and Soldiers Act?

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    While we may not have a military clause in our agreement, we absolutely strive to work with all service members. The Sailor and Soldiers Act applies to interest bearing companies only. Since Protect America does not charge interest, military service members are not covered under the Sailor and Soldiers Act. Please give us a call at 1-800-951-5111 (option 4) if you know you are going to be deployed. We are here to help!

  • What are my options for cancelling after I just signed up for service?

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    Customer may cancel their Agreement by returning all of the Equipment outlined in the Agreement within fifteen (15) days of the initial shipment date from PAI to Customer. Return package must be postmarked within fifteen (15) days of the original shipment date and return postage paid to Protect America, Inc. 3800 Quick Hill Road, Building 1-100, Austin, Texas 78728. Equipment that is physically returned within the first three (3) days following the signing of the Agreement, postmarked date on package is within three (3) following the signing of the Agreement, postmarked date on package is within three (3) days following the signing of the Agreement of if Customer calls Protect America to cancel Agreement within the first three (3) days following the signing of the Agreement, Customer will not be held liable to the terms and conditions of this Agreement and all monies successfully charged will be refunded. Customers cancelling outside the three (3) days as described but within fifteen (15) days will be responsible for the monthly service rate collected at the time the Agreement was signed and this service fee will not be refunded. In all cases previously stated, all Equipment outline in the Agreement that is not returned will be billed to Customer. Protect America recommends all returns are sent with tracking in the event verification of the return is needed.

  • Can I cancel my service if I move?

    keyboard_arrow_down

    You can always take the equipment with you to protect the new location. For instructions how to move the system, see our "Moving" section on this site. You may also complete a Change of Responsibility to transfer the service and equipment to someone else. If you would like to discuss your account and cancellation, please call us at 1-800-951-5111 (option 4).

  • Do I need to return my equipment if I cancel?

    keyboard_arrow_down

    Once your initial term is complete, the equipment is yours to keep. If you are attempting to cancel an account before its in initial term, this is discussed on a case-by-case basis. To discuss your options, please call us at 1-800-951-5111 (option 4).

  • Do I need to provide a notice to cancel my service?

    keyboard_arrow_down

    Protect America requires a 30-day notification to terminate services. Customers should call 1-800-951-5111 (option 4) to obtain specific instructions along with an electronic cancellation form as part of the required process.

  • Do you have a military clause and am I covered under the Sailors and Soldiers Act?

    keyboard_arrow_down

    While we may not have a military clause in our agreement, we absolutely strive to work with all service members. The Sailor and Soldiers Act applies to interest bearing companies only. Since Protect America does not charge interest, military service members are not covered under the Sailor and Soldiers Act. Please give us a call at 1-800-951-5111 (option 4) if you know you are going to be deployed. We are here to help!

  • What are my options for cancelling after I just signed up for service?

    keyboard_arrow_down

    Customer may cancel their Agreement by returning all of the Equipment outlined in the Agreement within fifteen (15) days of the initial shipment date from PAI to Customer. Return package must be postmarked within fifteen (15) days of the original shipment date and return postage paid to Protect America, Inc. 3800 Quick Hill Road, Building 1-100, Austin, Texas 78728. Equipment that is physically returned within the first three (3) days following the signing of the Agreement, postmarked date on package is within three (3) following the signing of the Agreement, postmarked date on package is within three (3) days following the signing of the Agreement of if Customer calls Protect America to cancel Agreement within the first three (3) days following the signing of the Agreement, Customer will not be held liable to the terms and conditions of this Agreement and all monies successfully charged will be refunded. Customers cancelling outside the three (3) days as described but within fifteen (15) days will be responsible for the monthly service rate collected at the time the Agreement was signed and this service fee will not be refunded. In all cases previously stated, all Equipment outline in the Agreement that is not returned will be billed to Customer. Protect America recommends all returns are sent with tracking in the event verification of the return is needed.


Equipment Returns

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Frequently Asked Questions

Frequently Asked Questions

  • What are my options if I purchased an item and wish to return it?

    keyboard_arrow_down

    Protect America offers a variety of additional equipment and services to help complete your home security program. Customers have thirty (30) days from the date of purchase to return additional equipment purchased for a full refund. Returned equipment that is visibly damaged and/or not returned in the same condition may not be eligible for a refund. The return package must be postmarked within thirty (30) days from the original purchase date and returned postage paid to: 3800 Quick Hill Road; Building 1-100; Austin, TX 78728. Customer may be required to provide proof of delivery. A restocking fee will not apply.

  • What are my options if I purchased an item and wish to return it?

    keyboard_arrow_down

    Protect America offers a variety of additional equipment and services to help complete your home security program. Customers have thirty (30) days from the date of purchase to return additional equipment purchased for a full refund. Returned equipment that is visibly damaged and/or not returned in the same condition may not be eligible for a refund. The return package must be postmarked within thirty (30) days from the original purchase date and returned postage paid to: 3800 Quick Hill Road; Building 1-100; Austin, TX 78728. Customer may be required to provide proof of delivery. A restocking fee will not apply.

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