Cancelling

Protect America • Part #xx000014

Troubleshooting

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Frequently Asked Questions

Frequently Asked Questions

  • Do you have a military clause and am I covered under the Sailors and Soldiers Act?

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    While we may not have a military clause in our agreement, we absolutely strive to work with all service members. The Sailor and Soldiers Act applies to interest bearing companies only. Since Protect America does not charge interest, military service members are not covered under the Sailor and Soldiers Act. Please give us a call if you know you are going to be deployed. We are here to help!

  • Can I cancel my service if I move?

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    There are a few options. You can complete a Change of Responsibility to transfer the service and equipment to someone else. You can also take the equipment with you. We monitor all 50 states and parts of Canada. If you would like to discuss your account and cancellation, please call us at 1-800-951-5111.

  • Do I need to return my equipment if I cancel?

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    Once your initial term is complete, the equipment is yours to keep. If you are attempting to cancel an account before its in initial term, this is discussed on a case-by-case basis.

  • Do I need to provide a notice to cancel my service?

    keyboard_arrow_down

    Protect America requires a written 30 day notice to terminate service. This prevents anyone from falsely trying to close your account. Customers should call 1-800-951-5111 to obtain instructions on the notification process.

  • Do you have a military clause and am I covered under the Sailors and Soldiers Act?

    keyboard_arrow_down

    While we may not have a military clause in our agreement, we absolutely strive to work with all service members. The Sailor and Soldiers Act applies to interest bearing companies only. Since Protect America does not charge interest, military service members are not covered under the Sailor and Soldiers Act. Please give us a call if you know you are going to be deployed. We are here to help!

  • Can I cancel my service if I move?

    keyboard_arrow_down

    There are a few options. You can complete a Change of Responsibility to transfer the service and equipment to someone else. You can also take the equipment with you. We monitor all 50 states and parts of Canada. If you would like to discuss your account and cancellation, please call us at 1-800-951-5111.

  • Do I need to return my equipment if I cancel?

    keyboard_arrow_down

    Once your initial term is complete, the equipment is yours to keep. If you are attempting to cancel an account before its in initial term, this is discussed on a case-by-case basis.

  • Do I need to provide a notice to cancel my service?

    keyboard_arrow_down

    Protect America requires a written 30 day notice to terminate service. This prevents anyone from falsely trying to close your account. Customers should call 1-800-951-5111 to obtain instructions on the notification process.

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